Retail Customer Experience

Zapptext RETAIL SOLUTIONS

Transform retail with tailored customer interactions

Connect with shoppers through their preferred channels and deliver meaningful experiences throughout their entire shopping journey.

Trusted by over 150,000 companies worldwide, including 8 of the top 10 global technology leaders

meet your customers where they are

Connect with customers seamlessly

Build lasting relationships with your customers across their entire journey through their preferred communication channels while delivering cohesive, tailored experiences — Zapptext simplifies everything! From SMS and RCS to WhatsApp, Viber Business, Facebook Messenger, email, voice and beyond — we support all channels! And with our innovative conversational API, multi-channel engagement becomes effortless.

Streamline customer service

Deliver exceptional omnichannel support through an integrated contact center platform that handles voice, email, web chat, video SMS and messaging applications. Optimize common inquiries with AI-powered conversational chatbots and elevate customer experience through automated loyalty rewards, feedback surveys and issue resolution.

89%

Of customers prefer messaging-based conversations with companies through various channels.

83%

Of buyers find post-purchase video guides beneficial.

Retail Image

Customize each customer touchpoint

Create targeted marketing initiatives based on customer preferences, deliver individualized assistance, and dramatically improve conversion metrics.

80%

Of smartphone usage is dedicated to messaging applications.

91%

Of buyers prefer brands that identify them, retain their information, and present relevant promotions.

Personalization

Optimize shopping experiences

Create fluid multichannel retail interactions with Zapptext. Deliver shipment notifications, recover abandoned carts, and implement additional engagement features.

39%

Decrease in shopping cart abandonment rates.

85%

Of shoppers prefer SMS notifications for order status updates.

Purchase Experience

Leading retail brands choose Zapptext because

Strengthen security

Implement robust OTP verification and multi-layered protection for sensitive transactions and account access. Enhanced security measures that protect both your business and customer interests.

Transform customer experiences

Boost engagement and conversion rates through seamless interactions, instant updates, and tailored messaging campaigns that resonate with customers throughout their journey.

Connect globally, instantly

Connect with your audience across every touchpoint, using their preferred channels. Zapptext delivers unified communications — whether through SMS, email, or voice calls — all from a single platform!

Enhance customer care

Provide round-the-clock assistance through our AI-powered Chatlayer platform while streamlining all support channels through Contact Pro's unified interface.

Retail Trust

Begin your journey

Reach audiences worldwide through our enterprise-grade SMS platform, powered by our extensive network of 600+ direct carrier partnerships.

Experience our comprehensive email platform offering 98% delivery success, complete GDPR compliance, and worldwide scalability.

Engage customers across multiple platforms through our unified API, delivering exceptional mobile-first experiences.

Provide continuous customer support with AI-powered chatbots and voicebots that deliver natural, personalized interactions.

Drive customer acquisition and retention through customized messaging strategies that enhance every step of the customer journey.

meet your customers where they are

Transform advertising with interactive conversations

Convert interest into action by engaging customers through AI-powered conversations on their preferred platforms. Create personalized experiences that guide purchasing decisions while gathering valuable insights for targeted remarketing campaigns.

Discover the possibilities!

"Zapptext's innovative approach and strategic thinking helped us develop compelling campaign strategies. Their flexibility and deep understanding of our market segment delivered exceptional results."

Clémence Rosier

CRM Project Manager at Intermarché

"Contact Pro has revolutionized our customer engagement and experience management - its intuitive interface and powerful features have streamlined our operations significantly."

Jonathan Attali

Director of Marketing & Digital at Zadig&Voltaire

What are you waiting for?

Start increasing conversions and multiply sales today!

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