Deliver exceptional customer service through a unified platform. Seamlessly manage calls, emails, web chat, video, SMS, and messaging apps - all integrated into one powerful solution!
Contact support
Trusted by more than 150,000 companies worldwide, including 8 out of the top 10 global technology leaders
Deliver consistent customer experiences across phone, email, chat, video, SMS and messaging platforms - all from a single interface.
Connect smoothly with leading CRM platforms like Salesforce, ServiceNow, SAP and others for enhanced workflow efficiency.
Significantly reduce costs by removing the need for on-premise infrastructure, complex integrations and dedicated IT maintenance.
Aging legacy call-center solutions are difficult and costly to maintain. Out with the old, in with the new and very much improved! Zapptext Contact Pro runs in the cloud, eliminating infrastructure and maintenance costs – all while providing everything your agents need to deliver true omnichannel customer service!
Empower your agents with a unified interface for all communication channels - phone, email, chat, video, SMS, and messaging apps. Boost productivity by eliminating the need to switch between multiple screens.
Optimize customer satisfaction and first contact resolution by intelligently matching customers with the most qualified agents using advanced CAD and skills-based routing technology.
Maximize agent efficiency by seamlessly blending outbound campaign calls with inbound traffic during off-peak hours. Features advanced predictive dialing capabilities for optimal results.
Call logs, recordings, chat transcripts, and script and survey results provide agents with an instant view of the customer, helping reduce average handle time (AHT).
Real-time dashboards and alerts help supervisors monitor performance and stop problems before they start. Reports help managers ensure performance targets and KPIs are being met.
Out-of-box integration with Salesforce, ServiceNow, and SAP, along with RESTful APIs and an open extension framework, let you easily integrate chatbots, CRM, WFM, and more.
Omnichannel customer support delivers a consistent and integrated experience across all customer interaction channels. This requires a unified customer service platform that enables agents to handle all communication channels - from phone calls to social media - through a single interface.
As a comprehensive omnichannel platform, Zapptext Contact Pro integrates voice, email, live chat, video calls, SMS, and popular messaging platforms including WhatsApp, Facebook Messenger, Viber and other messaging services into a unified solution.
Yes - Zapptext Chatlayer, our advanced chatbot solution, comes fully integrated with Contact Pro. This AI-powered tool helps reduce contact center volume while maintaining high customer satisfaction levels.
Contact Pro features native integrations with leading CRM platforms including Salesforce, ServiceNow, and SAP. We're actively developing additional integrations, with Microsoft Dynamics integration coming soon.
Contact Pro includes a comprehensive Supervisor Dashboard that provides live monitoring capabilities and instant alerts. Supervisors can track contact center performance in real-time and dynamically adjust queue assignments, agent skill levels, and staffing to optimize operations.
Absolutely! Contact Pro enables comprehensive outbound campaign management. You can import contact lists through our open API from your marketing platforms and execute campaigns using flexible dialing modes including preview, progressive, and predictive dialing.
Design and execute targeted mobile messaging campaigns that elevate your brand engagement and customer experience.
Enhance customer conversations with our advanced AI-powered chatbots and voice assistants.
Transform your legacy call center!