Refund Policy In Our Company

Refund Policy Effective Date: 01/01/2022

At Zapptext, we strive to provide the highest quality messaging services to our customers. We understand that there may be occasions when you are not fully satisfied with our services, and we are committed to addressing any concerns you may have. This Refund Policy outlines the conditions under which refunds may be granted.

1. General Policy No Refunds on Services Rendered: Due to the nature of digital services and the costs associated with delivering SMS and MMS messages, we generally do not offer refunds for services that have already been rendered or used. Subscription Plans: If you have subscribed to a recurring plan, you may cancel your subscription at any time. However, once a payment has been processed for a subscription period, it is non-refundable, and your service will continue until the end of that billing cycle. 2. Eligibility for Refunds Refunds may be considered under the following circumstances: Technical Issues: If you experience a technical issue that is caused by Zapptext and results in your inability to use our services as intended, you may be eligible for a partial or full refund. Please report such issues within 7 days of the occurrence to be eligible for a refund consideration. Service Disruption: If Zapptext experiences an extended service disruption that affects your ability to use the platform, you may be eligible for a refund or service credit, proportional to the amount of downtime experienced. Incorrect Billing: If you believe you have been billed incorrectly or there is an error in your account, please contact us within 30 days of the billing date. If an error is found, we will issue a refund or credit for the incorrect amount. 3. Refund Request Process To request a refund, please follow these steps: Contact Support: Email our support team at [support@zapptext.com] with your account details, the reason for your refund request, and any relevant supporting information. Review and Processing: Our team will review your request within 7 business days and may contact you for additional information if needed. Approval or Denial: If your refund request is approved, we will process the refund to your original payment method. If the request is denied, we will provide a clear explanation of the reason. 4. Refund Timing Credit/Debit Cards: Refunds to credit or debit cards typically take 5-10 business days to appear in your account, depending on your card issuer’s policies. Other Payment Methods: Refunds via other payment methods (e.g., PayPal) may vary in processing time depending on the provider's policies. 5. Non-Refundable Services The following services and fees are non-refundable: Setup fees or one-time charges associated with custom services. Fees for services that have already been used or delivered (e.g., SMS/MMS messages sent). Any third-party fees or charges incurred during the use of Zapptext services. 6. Cancellation Policy Subscription Cancellations: You may cancel your subscription at any time through your account settings. Your cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent periods. No refunds will be issued for the remainder of the current billing period. 7. Changes to This Refund Policy Zapptext reserves the right to modify or update this Refund Policy at any time. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date. Your continued use of our services after the effective date constitutes your acceptance of the updated policy. 8. Contact Us If you have any questions or concerns about this Refund Policy, please contact us at: Zapptext Support Team Email: [support@zapptext.com]